Questions & Answers

Just Contact Us with an email message outlining the situation. You can help us expedite our service to you if you provide us with your unique order & customer numbers. If you prefer to reach us by phone, please contact our Customer Service Department toll-free at 1-800-290-9213 (9 a.m.-5 p.m., Monday-Friday).

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 Yes. Special offers are not valid with previous orders, other offers, discounts or purchase of a gift certificates. Offers for FREE item must ship with product purchased.

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Yes. You can benefit from special offers you see in our mailed Virginia Traditions catalogs. During the online checkout process, you’ll be asked if you have promotion Source Code. Simply find the Source Code printed on the back cover address area of your catalog. Then, enter it in the promotion data box. When you enter a valid Source, the special offer will be automatically added to your online shopping cart.

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In Step 2 of checkout, you can easily select preferred shipping method & shipping charges for your order. Start by selecting Ship It Now or Ship It Later option.

1)  If you choose Ship It Now, click on dropdown box to view available shipping methods and select your preference. Estimated time of arrival and shipping charges will appear in box.
 
2)  If you choose Ship It Later, click on dropdown box to select shipping month. Then, click on Schedule a delivery date link with calendar icon. A calendar appears with dates in yellow boxes indicating available arrival dates. Move your cursor over these boxes to view available shipping methods and estimated shipping charges. To select your preference, click appropriate radio button. For estimated delivery times of UPS Ground shipments, refer to color-coded map below.
 
UPS Ground Transit Days Map
 

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We have two retail locations: the Edwards Virginia Ham Shoppes of Williamsburg, Virginia and our company store near our offices in Surry, Virginia. Our Williamsburg store is located in the midst of a popular tourist shopping area on Route 60 West at 1814 Richmond Road. Our Surry store address is 11381 Rolfe Highway at Routes 10 and 31 on the west side of the Village of Surry… just a short, pleasant ferry ride across the James River from the Jamestown-Williamsburg area.

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It's always best to place Holiday Gift orders early, but we know the hubbub of the Holiday season often disrupts the best-laid gift shopping plans. So, here's how you can make sure your gifts arrive on time, and for the lowest possible shipipng charges:

   

          

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When ordering online, our website automatically calculates your shipping charge based on the method described below*. Calculation is done in our shopping cart for all orders processed on www.VirginiaTraditions.com. If you prefer to order by phone or mail, one of our Call Center representatives will be happy to figure your shipping charge for you using the same formula.

*We calculate actual United Parcel Service (UPS) shipping charges based on (1) Shipping method, (2) Weight of product(s) and container, and (3) Destination zip code. Whenever possible, we select UPS Ground Shipping, the most economical shipping option. We also make every effort to limit shipping charges by consolidating multiple products in a single shipping container. Our methodology is intended to calculate ACTUAL shipping expense; we do not attempt to make any profit on shipping charges.

We use Second Day Air and Next Day Air shipping to ship perishable, frozen products. There is additional cost for this expedited service, but air shipping is necessary to ensure perishable products arrive in the best condition.

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This depends on whether the items you ordered are perishable. Perishable items (indicated by a blue or red airplane symbols in our product descriptions) must ship on Monday or Tuesday to arrive in the best condition. Thus, orders for perishable items received Wednesday-Saturday will ship the following Monday. Non-perishable items normally ship the day after your order is received.

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Depending on shipping destination, normal delivery time is 1-6 days. If you need your shipment sooner or want a guaranteed delivery date for a special event you’re planning and are outside of a 1 or 2 day ship zone, we offer option 2nd Day and Next Day Air shipping options at extra cost. Second-day air shipments are guaranteed to arrive within 2 days of shipping; Next Day shipments will arrive the day after shipment.

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Yes, we do. Non-perishable products to Alaska and Puerto Rico have a 4-day Ground transit time and those to Hawaii have a 6-day Ground transit time. Perishable products must ship by 2nd Day Air during the winter and by Next Day Air in the summer to ensure safe delivery.

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If you provided us with an email address when you placed your order, you’ll receive a prompt email message notifying you that your order has been shipped. This message will normally arrive within 1-3 hours of order shipment.

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Absolutely. Your shipment confirmation email contains the tracking number assigned to your shipment. With this number, you can easily follow delivery progress though our convenient Order Tracking system.

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Place ham in the refrigerator and allow thawing slowly for 3-5 hours per pound. Do not thaw at room temperature. For additional details on storing and preparing hams, see Store & Cook tab on each individual product page.

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We believe simmering produces the best-tasting country ham. After washing and soaking your ham, fully submerge it in a large pan of cold water. Bring water to a slow simmer (NOT boil) and maintain for 20-25 minutes per pound (Example: 5 hours for 12 lb. ham) or until internal ham temperature reaches 160 degrees F. Add water as needed to keep ham submerged. When fully cooked, remove ham from pan and, while still warm, remove skin and trim excess fat. Apply glaze if desired.

For additional details on storing and preparing hams, visit the Store & Cook tab on each online product page. You may also view the instructional videos for cooking, carving, and glazing an Edwards Virginia Ham.

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Wrap in heavy foil. Cook in oven at 325 degrees F., fat side up for 18-20 minutes per pound (approx. 6 hours) or until internal temperature reaches 160 degrees F.

For additional details on storing and preparing Tender Smoked Hams, view Store & Cook tab displayed on Tender Smoked Ham product page.

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Tightly wrap your uncooked sliced ham in foil and store in refrigerator. (Refrigeration helps prevent formation of mold.) For longer storage, your foil-wrapped ham may be stored in your freezer for up to 6 months.

For additional details on storing and preparing hams, see Store & Cook tab on each online product page.

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Cook first, and then follow directions displayed in Cooking Info

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This is perfectly harmless mold that appears on uncooked country hams as a natural result of the aging process. Remove it before cooking by washing the ham surface with hot water and a stiff brush.

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Yes, our non-perishable and semi-perishable products (e.g., cooked & uncooked smoked hams, sausage, bacon, etc.) are completely safe for up to 10 days without refrigeration.

Perishable products (such as spiral-sliced hams, seafood, fresh sausage, and turkey breast and pork loins) are shipped frozen for arrival within 2 days or less. Identified with red & blue airplane symbols in product descriptions, these items are shipped frozen in coolers with ice. If you receive perishable products that have partially thawed, simply put them in your freezer to refreeze. Perishable ham, sausage or turkey may be stored in your refrigerator for up to 2 weeks without refreezing.

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No, not at all for raw or cooked country cured hams, Edwards bacon, and Edwards smoked sausage. We didn’t forget to add ice to your shipment. The “Keep Refrigerated” tip on the box is just a reminder to put the product into your refrigerator immediately upon receiving it. Seafood, fresh sausage, and sweet ham products do need gel packs and coolers. If the product comes in a corrugated box, it was ok to ship without gel packs or dry ice. If the product is in a cooler, it means the product is perishable and should have dry ice or gel packs. By the way, when we use dry ice, it will typically dissipate during shipping. This leaves an empty plastic wrapper. If there is dry ice left, be extremely careful when removing the ice as it can cause a “dry ice burn” to your skin. Leave the leftover dry ice in a well ventilated area until it evaporates.

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This natural moisture results from our ham cooking process. Placing the ham in its cooking bag and cooking it in hot water sometimes causes moisture to leach from the ham into the cooking bag. This is not harmful in any way.

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On each online product page, there’s a tab marked Nutritional Facts. Click this tab to read a complete listing of ingredients and nutritional values. This same information is also printed on individual product labels.

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A too-salty country ham taste is usually the result of cutting ham slices too thick. With its natural flavor intensity, country hams must be sliced paper-thin to properly present their uniquely American flavor profile. To ease thin-slicing, use a very sharp knife. If flavor is still to salty, consider adding a brown sugar or honey glaze.

For additional details on cooking and slicing ham, visit Cooking Info.

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Sorry no, but we offer a broad selection of pre-sliced & conveniently packaged ham products, including Spiral Sliced Hams, Surryano slices, cooked and uncooked Virginia ham slices, an uncooked and sliced half ham, and slices with biscuits.

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